Posted on May 14, 2012 | In Guest Appearances
Zig Zielgar once said “If people like you they’ll listen to you, but if they trust you they’ll do business with you.”
Well trust is built on strong relationships and relationships are all about people.
Many large companies have built solid business models on this idea.
Starbucks built its success on good coffee. However the inspiration for the company’s coffee-bar format came in the early 1980s when their marketing director Howard Schultz, who had recently come on board, visited coffee bars in Italy and noticed the close rapport between customers and the baristas who made their coffee every day. Howard reasoned that if he could transplant that one-on-one relationship to America, Starbucks would thrive. And of course, he was right. It’s one of my favorite coffee houses to this day.
Why do we bother marketing? To tell the world about a great product or service we believe can and will help their business. What makes them listen and then want to buy? They’ve heard about you through someone they trust or they themselves trust you because you have taken the time to build a relationship with them.
We live in a super speed crazed age. Fast cars, fast food, fast internet, fast correspondence, fast websites and fast deals. Sometimes in the flurry of all things “fast” the personal touch just spins right out the window…
Posted on May 12, 2012 | In Best of the Web
Another month, and another Best of the Web round-up!
The last month has been really intense – between all the content that we’ve run on the blog (which is a lot), the webinars that I’ve been doing for our wonderful partners (over a dozen of them), and the interviews that I’ve been asked to participate in, it’s been crazy.
And on top of that, there’s my super-secret new project that I’ll be releasing to you (for free!) at the end of the month!
So yeah, it’s been busy, and it’s been hard to keep up with the rest of the blogosphere.
But just because I’m busy doesn’t mean that the blogosphere has shut down – not by a long shot!
So here are some of my favorite posts, articles and exciting other pieces of content from the last few weeks…